769 Platform Terms and Conditions of Use – Fair and Transparent

Core Principles of 769 Terms

769's terms and conditions are built on six core principles that ensure a fair, safe, and enjoyable gaming experience for all members.

1Acceptance of Terms

By accessing, registering, or using any services offered by the 769 platform at 769.cx, you automatically agree to be bound by all terms and conditions set out in this document, together with the Privacy Policy and any additional guidelines that may be published from time to time.

Accepting these terms is a mandatory condition for using the 769 platform. If you do not agree with any part of these terms, you are not permitted to register an account or use our services. Continued use of the 769 platform after any amendments are published will be considered acceptance of the revised terms.

2Membership Eligibility

To register and use the 769 platform, you must meet all of the following eligibility requirements without exception:

• Aged 18 years and above at the time of registration. Registration by underage individuals is strictly prohibited and the account will be closed immediately if proven.
• Fully legally capable of entering into a binding agreement within your jurisdiction.
• Register under your own name only; registration on behalf of another person is prohibited.
• Not appearing on any self-exclusion list issued by the 769 platform or relevant authorities.
• Only has one (1) active account on the 769 platform at any one time. Owning multiple accounts may result in all such accounts being closed and balances forfeited.

3Registration & Account Security

All information provided during the registration process must be complete, accurate, and up to date. 769 reserves the right to reject registration or close existing accounts if the information provided is found to be false or misleading.

Account Security Responsibilities

You are fully responsible for maintaining the confidentiality of your account username and password. All activity that occurs under your account is your responsibility, including any transactions made by parties who gain unauthorised access due to your own negligence.

• Use a strong and unique password for your 769 account — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for an added layer of security, provided free of charge by 769.
• Do not share your login credentials with anyone, including family members.
• Log out of your account after each session, especially when using a shared device.
• Contact the 769 support team immediately if you suspect any suspicious activity on your account.

769 will not be held liable for any losses arising from unauthorised access to your account due to your own negligence in safeguarding your login credentials.

4Deposits and Withdrawals

769 supports a wide range of payment methods suited to Malaysian players, including bank transfers, local e-wallets, and DuitNow. All financial transactions are processed through fully secure and encrypted channels.

Deposit Terms

• The minimum deposit is as specified on the Deposit page of the 769 platform and is subject to change from time to time.
• Deposited funds must be from a legitimate source and belong solely to the member. 769 does not accept funds from third parties.
• All deposits are processed instantly upon confirmation received from the payment provider.

Withdrawal Terms

• Withdrawals may only be made to a bank account or e-wallet registered under the same name as the 769 account holder.
• Withdrawals will be processed within the designated timeframe once all verification requirements are met, including KYC requirements where applicable.
• 769 reserves the right to request additional supporting documents for anti-money laundering (AML) purposes before processing large withdrawals.
• Any attempt to withdraw bonus funds that have not met the minimum wagering requirement will be automatically rejected by the system.

5Bonuses and Promotions

769 offers a variety of attractive bonuses and promotions from time to time. Each bonus offer is subject to specific conditions stated in the relevant bonus terms. The general conditions applicable to all bonuses are as follows:

• Every bonus has conditions wagering requirement that must be met before bonus funds can be converted into withdrawable cash.
• Only one welcome bonus may be claimed per new member. Attempting to claim the same bonus more than once through multiple accounts constitutes fraud.
• Bonuses may not be transferred between accounts or converted directly to cash without fulfilling the wagering requirements.
• 769 reserves the right to void any bonuses and related wins if bonus abuse is found to have occurred.
• The validity period of each bonus is as stated in the terms of the relevant offer. Bonuses that expire without meeting the wagering requirement will be automatically forfeited.
• Wagering strategies deemed to be exploiting the bonus system — such as systematic low-risk betting — may result in the bonus and associated winnings being voided.

6Game Rules

All games offered on the 769 platform — including slots, casino tables, Live Casino, and Sports Betting — have their own specific rules accessible directly within the game interface. The following general rules apply to all games:

• The outcome of all games is final once a round has ended. Any dispute regarding a game result must be raised within 72 hours of the relevant round.
• Any technical disruption during gameplay that prevents results from being properly recorded will be handled in accordance with the existing 769 technical disruption policy.
• The use of automation software, bots, or any tools designed to gain an unfair advantage in games is strictly prohibited and may result in immediate account closure.
• 769 reserves the right to void any wagers or rounds affected by an obvious technical error, including clearly incorrect odds or payouts.

All games on 769 use an RNG system certified by recognised independent testing bodies. The Return to Player (RTP) rate for each game is available for review in the respective game information.

7Responsible Gaming

769 takes its social responsibility seriously. We are committed to promoting responsible gaming and providing support to members who may be experiencing gambling-related issues.

• Deposit Limit: You may set daily, weekly, or monthly deposit limits at any time through your account settings.
• Loss Limit: Set a maximum loss limit for a specific period to better manage your gaming budget.
• Cool-Off Period: Take a break from gaming for 24 hours, 7 days, or 30 days as needed.
• Self-Exclusion: If you need a longer break, you may apply for self-exclusion for a period of six months or more.
• Gaming Time Limit: Set a session time limit so you always stay aware of how long you have been playing.

If you or someone you know has a gambling-related problem, please contact the 769 support team or visit the Responsible Gaming us for more information and available support resources.

8Account Closure & Suspension

769 reserves the right to close, suspend, or restrict any member's account without prior notice under the following circumstances:

• Owning multiple accounts or registering using false information.
• Fraud, money laundering, or any other illegal activity.
• Abuse of the bonus or promotions system.
• Attempting to hack, breach, or disrupt platform operations.
• Using bots or automated software in games.
• Disruptive, threatening, or offensive behaviour towards staff or other members.
• Failure to fulfil the identity verification (KYC) requirements within the specified timeframe.

Members who wish to voluntarily close their account may do so by contacting the 769 support team. Any valid remaining balance in the account will be processed for withdrawal once all requirements have been met, provided there are no term violations relating to that balance.

9Liability Limit

To the extent permitted by applicable law, 769 and its affiliated companies, directors, officers, and employees shall not be liable for:

• Any loss or damage arising from the use of, or inability to use, the 769 platform.
• Service disruptions due to system maintenance, technical failures, or circumstances beyond 769's control.
• Losses resulting from unauthorised access to your account due to your own negligence in safeguarding your login credentials.
• Any financial decisions you make based on information found on the 769 platform.

769 is committed to providing a fair and fully functional gaming platform. However, 769 makes no guarantee that the platform will always be free from technical disruptions. In the event of a serious disruption, 769 will make every effort to resolve the issue as quickly as possible.

10Terms Amendment

769 reserves the right to amend, update, or improve any part of these terms and conditions at any time at our sole discretion. Such amendments will take effect immediately upon publication on the 769.cx website.

We will endeavour to notify members of significant amendments via a notice on the platform or through the registered email address. However, it is your responsibility to review these terms and conditions periodically to ensure you are always aware of the latest version in effect.

Continued use of the 769 platform after any amendments are published will be considered your agreement to the revised terms. If you do not agree with the amendments, you should stop using the platform and contact us to close your account.